FAQ

Frequently Asked Questions

1. What products do you sell?

We specialize in premium kitchen products including cookware, appliances, and accessories to enhance your cooking experience.

2. How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery usually takes 5-10 business days depending on your location.

3. Do you offer free shipping?

Yes! We offer free shipping on orders over a certain amount. Please check our shipping policy for more details.

4. What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us at support@torenoi.shop to initiate a return.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your order online.

6. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

7. How do I contact customer support?

You can reach us at support@torenoi.shop. We respond within 24-48 hours on business days.